Good to know



The progress of the order

1. After browsing through the catalogues and getting an idea of your order, send us a request for a quote via the website.

2. A price quote will be sent to you as soon as possible with any questions you may have about your order to ensure that we can offer you the best service.

3. Once all your questions and wishes are clear, a summary of the order is sent to you. You must then check that there is no error.

At this stage we have in our possession:

  • The desired textile (brands, references,...)
  • The color of the textile
  • Textile sizes
  • The number of textiles
  • The logo(s) (in accordance with the required standards)
  • The printing color
  • Areas to print

4. Once the order has been confirmed, we send you the payment details, payment is due for the confirmation order.

5. A few days before the production of the order, we send you a preview to validate. The order is not produced without your approval. It is therefore important to validate the preview as soon as possible.

6. Once the order is produced, we deliver your order to your address (DPD, UPS,...). However, we are also available by appointment in Brussels and Louvain-La-Neuve.

The delivery time

Our production time is about 2 weeks when all textiles are in stock at our wholesalers.

Delivery is generally made within 24 hours anywhere in Belgium.

It is possible for us to make orders on a case-by-case basis much faster.

After-sales service

Maisons Clothes by Graphibe wishes to distinguish itself by its outstanding service.

Outstanding because we aim for a long-term relationship through an attractive price and exemplary product quality. We are convinced that it is through these points that we build a long-term relationship with our customers.

That's why we have a real after-sales service that takes care of solving any problems you may encounter with your order. We analyse where the problem comes from and propose real solutions so that your order meets your initials expectations.

(Warning: we obviously and unfortunately cannot take care of mistakes made by customers.)

File format

You can send us any document under the following conditions:

If it is a question of

  • an image document, it must be in .tif, .psd or .jpg format (be careful with .jpg, the compression must be null or, failing that, the lowest possible). The resolution must be at least 200 pixels per inch (dpi) at the desired printing size.
  • a vector document in .ai, .pdf or .eps format, make sure that the texts are vectorized or send us the font used.

Windows font: C:/Windows/Fonts
Mac font:  "Font book" application
When your order contains flex customizations (name, first name, nickname, totem, quality,...), you must send us an Excel file containing several columns already sorted. For example: Column 1 MEN or WOMEN, column 2 SIZE (S,M,L,...), column 3 SURNAME (Caberu, Kodiak,...).

Please do not send files created form OpenOffice because there are too often compatibility problems.

If you need graphic adjustments, please contact us so that we can evaluate the work to be done together.

Printing colors

For screen printing, the choice of a printing color is very precise. We use the Pantone references to print your order in the exact shades of your choice. To do so, you must provide us with the exact references you require for your order, via a Pantone Paper Notebook.

However, if you do not have such a notebook, you can use a page like this one:
while keeping in mind that a color on the screen will not be the same as the printing color.

In case you only give us the name of the color (example : yellow, purple, baby blue,...), we will use the reference color for the same color. However, there are a large number of shades for each color.

For flex, there are a number of predefined general colors. We will use the flex closest to the requested color. It is also wise to match the screen printing color with the flex color as mush as possible when mixing these techniques.

For quadri flex and transfer, we will use the color contained in the supplied file for direct printing.

For embroidery, we also use Pantone references for textiles.


Choosing the right size is important especially for large groups.

This is why Maisons Clothes by Graphibe gives you the possibility to order samples according to certain rules.

We can provide you with samples against payment of a deposit. This will be deducted from the total amount of the final order and the samples will be printed as part of the order(it is up to you to take care of them and return them in time for printing).

Since they can no longer be sold, if the samples do not suit you, they are not taken back or refunded.

Textile size 

Size tables are available for all brands. If you do not find them in our catalogue or on our referenced sites, please do not hesitate to contact us so that we can provide them to you.

In addition, you can order samples (see sample point).

Available textiles

There are a few textile wholesalers in Europe that stock several thousand models in their warehouses. We buy the textiles you order from these wholesalers. If wholesalers do not have the ordered textile in stock, it will be necessary to wait for an European replenishment or to change the model.

The catalogue

Our online catalogue is a non-exhaustive selection of the products we offer. Indeed, it only includes the best-selling products, but we have no product limit. An infinite range is available on request, do not hesitate, if you want a more precise product, to contact us and we will find together a solution adapted to your needs.